Chatbots

WhatsApp Business API allows enterprises to automate, sort, and quickly respond to messages. It's an advanced platform designed specifically for medium to large businesses that need to manage a large volume of messages and integrate these capabilities with their existing systems. Read more...

A user starts a conversation by typing in a message or speaking to a chatbot through a user interface. The chatbot uses NLP to analyze the words and phrases in the message to understand the user's intent. The chatbot searches its database of pre-programmed responses for a relevant answer. Read more...

Chatbots not only respond quickly but also anticipate customer needs, deliver useful messages and recommend new products. AI analyzes customer interactions to provide recommendations and suggest next steps. Higher customer satisfaction can increase your customer value. Read more...

Now, you should note that there are two types of chatbots most commonly used for customer service: rule-based and AI-powered bots: Rule-based bots operate based on predefined sets of rules and decision trees. They excel at providing quick responses to frequently asked customer questions. Read more...

This last type of chatbots are the most complete, they combine the best of all models and are capable of carrying out all types of tasks, and although technologically they are infinitely more complex than those in the first block, the current state of the art allows their use is not unattainable for commercial use by companies. Read more...

Chatbots are conversational tools that perform routine tasks efficiently. People like them because they help them get through those tasks quickly so they can focus their attention on high-level, strategic, and engaging activities that require human capabilities that cannot be replicated by machines. Read more...

Chatbots can be a powerful tool for improving user experiences. They are commonly used for customer support, website help, and more. However, if chatbots are not implemented correctly - with a structured content strategy - they'll produce little more than a headache for companies that use them Read more...

Among the types of chatbots, there are very simple ones that solve straightforward yet very useful problems, accessible to any business. Beyond distinguishing between dumb chatbots and smart chatbots. Moreover, a chatbot does not have to be linked to AI, nor is it something limited to large companies due to the elaborate configuration and maintenance they require. Read more...

Being able to reduce costs without compromising service and care is hard to navigate Read more...